Damage Discovered Caused by Others

Found damage caused by someone else – what to do?

If you notice damage during your rental that you did not cause yourself, for example because your car was damaged while parked, follow these steps:

1. Document the damage
Take several photos from different angles. This gives you proof of the vehicle's condition at the point you discover the damage.

2. Inform the police
Contact the police, especially if the damage is significant. A police report will help clarify the situation later.

3. Report the damage in the app
In the Enterprise GO app, go to "Booking details" → "Vehicle condition" and tap "Report new damage". Upload your photos there and briefly describe what happened.

4. Contact us
Also report the damage via our [contact form]. Please have ready:

Photos of the damage
Police report, if available
A short description of what happened

When you return the vehicle, we will review the damage and handle it according to your chosen protection package.

Damage Discovered Caused by Others – What to Do?