No Show / Expired Policy

For reservations without a valid flight number (or where an incorrect flight number has been provided), a 2-hour grace period applies from the scheduled pick-up time.

If the customer does not arrive within this 2-hour window, and we are unable to track the arrival due to missing or invalid flight information, the reservation will be considered expired.

Once the reservation is expired, the vehicle may be released.

For pick-ups outside of our operating hours, please refer to our After Hours Policy.