I cannot open the vehicle or start the engine. What can I do?

Vehicle cannot be opened

Make sure your rental is already active – the vehicle can only be unlocked up to 1 hour before the rental start time. Also check that you have a stable internet connection. Fully close the app (swipe it away) and reopen it, then try to unlock the vehicle again.

Engine will not start ("Key card not detected")

Tap the «?» button in the app and follow the engine diagnostic instructions. Exit the vehicle completely and make sure all doors are closed. Then try starting the engine again – all doors must remain closed. If you are driving a Renault: press and hold the brake pedal and the start button simultaneously for 4–5 seconds.

If none of these steps resolve the issue, please contact us at go@enterprise.ch. We will get back to you as quickly as possible.