Rental Guidelines Enterprise Minilease

Rental Period, Contract Start and End

The minimum rental period is 30 days unless otherwise agreed in writing. The rental agreement begins on the agreed delivery, handover, or pick-up date and ends on the individually agreed contract end date. Any extension requires the company’s approval. The customer may terminate the contract by observing a written notice period of 14 days prior to the agreed contract end date, unless otherwise individually agreed. At the end of the contract, the vehicle including all accessories must be returned in full and in a condition compliant with the contract, or the company must be enabled to collect it. The customer must inform the company at least 48 hours in advance for this purpose. If the vehicle is not returned on time or collection cannot be arranged, the company is entitled either to extend the contract by one additional month under the same conditions or to request immediate return of the vehicle. The monthly rate is based on a 30-day reference period and is calculated pro rata according to the actual number of calendar days.

Termination and Early Contract Termination

Ordinary termination must be submitted in writing and in compliance with the agreed notice period. In the case of early termination by the customer, all rental payments, fees, special payments, and additional costs incurred up to the effective contract end date remain due. Refunds of any special payments, deposits, or advance payments already made are excluded unless mandatory legal provisions apply. The company may terminate the contract without notice for good cause, in particular in case of payment default, unauthorized transfer of the vehicle, breach of contract, gross negligence, false information, endangerment of the vehicle, or inability to reach the customer despite reasonable attempts. In case of immediate termination, the vehicle must be returned without delay.

Payments, Fees, Special Payments and Deposit

All payments are due in advance unless otherwise agreed in writing. The company is entitled to charge the payment method provided for all amounts owed under the contractual relationship, including rental fees, special and advance payments, deposits, damages, deductibles, excess mileage, fines, other fees, cleaning costs, administrative costs, collection costs, and all other outstanding claims arising from the rental agreement. A special payment, down payment, or advance payment serves to reduce monthly rental instalments and forms part of the contract calculation. It does not constitute a deposit and is generally non-refundable, especially in cases of early return, early termination, non-pick-up, or shortened usage. The company may additionally request a refundable security deposit, which serves as security for all claims arising from the rental agreement. The deposit is refunded after contract termination and after final verification of any outstanding claims. In case of payment delay, reminder, processing, late payment, and collection fees may be charged.

Protection and Liability

The vehicle is provided with the agreed protection package. This protection package does not constitute insurance but a contractual limitation of certain risks according to the individual agreement. The customer is liable for each damage event up to the amount of the agreed deductible as well as for all damages, costs, or consequential damages not covered by the protection package. Each damage, accident, loss, or other independent incident is considered a separate claim. The deductible and any additional costs may be charged per claim. The customer must report any damage, accident, theft, vandalism, loss, technical defect, or other incident immediately, and no later than within 24 hours. In case of accidents, the police or relevant authorities must be informed immediately. Unreported or late-reported damages, as well as incomplete information, may lead to limitation or exclusion of protection coverage and additional costs. If a zero-deductible protection package is agreed, the company reserves the right to adjust, suspend, or replace it in individual cases, especially in cases of repeated or serious breaches, misuse, payment arrears, or increased damage frequency. Adjustments are made at the company’s reasonable discretion based on the risk profile. The customer will be informed accordingly.

Vehicle Use

The vehicle may only be used by authorized drivers accepted by the company. Subleasing, commercial transfer, motorsport use, driving under the influence of alcohol, drugs, or medication, illegal use, overloading, use against manufacturer instructions, and driving in restricted or unauthorized areas without prior approval are strictly prohibited. The customer must handle the vehicle with care and in accordance with the General Terms and Conditions.

Mileage Policy and Mileage Reporting

The agreed mileage allowance is defined in the individual contract. Excess mileage will be charged at the agreed rate. If mileage cannot be determined due to defect, manipulation, or missing data, the company may reasonably estimate usage in good faith. The company provides a monthly mileage reporting form on the 25th of each month. The customer must complete and submit it within seven days. Late or incomplete submission may result in an administrative fee.

Fines, Fees and Charges

The customer is fully liable for all traffic fines, parking fees, toll charges outside Switzerland, administrative penalties, towing costs, official fees, and all other vehicle- or usage-related charges incurred during the rental period. The company may share customer data with relevant authorities for processing. An administrative fee may be charged per case. The Swiss motorway vignette is provided where legally required or contractually agreed.

Non-Performance, Vehicle Repossession and Final Provisions

If the customer fails to meet contractual obligations, especially in case of payment default, breach of duty, inability to contact, refusal to return the vehicle, or other violations, the company is entitled to repossess the vehicle at any time, terminate the contract without notice, enforce all outstanding claims, initiate debt collection or legal proceedings, and charge the customer for all costs arising from repossession, recovery, or securing of the vehicle.

Cross-Border Driving Policy

Vehicles may be driven in all European countries except Albania, Belarus, Bosnia, Kosovo, Moldova, Montenegro, North Macedonia, Russia, Turkey, the Kaliningrad region, and Ukraine. No additional fees apply for cross-border travel. Customers are not required to inform the rental station about leaving the country, and no prior approval is needed.

Liability Limitation (CDWTP)

Collision Damage Waiver with Theft Protection (CDWTP) is an optional coverage that reduces the renter’s liability for theft, attempted theft, or bodywork damage, provided the vehicle is used in accordance with the General Terms and Conditions and the rental agreement. If CDWTP is not included, the renter is fully liable for the vehicle. If included, the deductible ranges between CHF 1,500 and CHF 3,000 excluding VAT depending on vehicle category. The deductible applies per damage or theft event. CDWTP is not insurance.

Dispute Resolution for Damage Claims 

Renters wishing to discuss or dispute damage claims may contact Customerservice@enterprise.ch.

Roadside Assistance

Roadside assistance protection is optional and covers accommodation and onward travel costs by taxi, train, or bus for all passengers up to CHF 500. A replacement vehicle is provided in Switzerland within 24 hours if required. Covered cases include wrong fuel if reported before restarting the engine, lost or locked-in keys, jump-start assistance in case of a flat battery, and an empty fuel tank. All rental conditions must be complied with to benefit from this service.

Supplementary Liability Protection (SLP)

Supplementary Liability Protection is mandatory, free of charge, and included in all prices. It provides coverage for damage or injury caused to third parties or their property in connection with the rental vehicle. It becomes invalid in case of driving under the influence of alcohol or drugs, gross negligence, or reckless behaviour.

Supplementary Liability Protection (SLP) – Exclusions / Invalidity

Supplementary Liability Insurance becomes invalid if the damage is caused by driving under the influence of drugs or alcohol, or by gross negligence or reckless behaviour. 

Zero Excess Cover (ZE)

Zero Excess Cover is an optional protection that can only be purchased if CDWTP is included. It reduces the customer’s liability to CHF 0 for damage to bodywork, tyres, rims, windscreen, theft, or attempted theft. All rental conditions must be followed.

Damage Waiver Exclusions and Invalidity

CDWTP and theft protection do not cover damages resulting from non-compliance with rental rules, tyre, rim, interior, roof, underbody, or lighting damage, wrong fuel, weather events, natural disasters, riots, or dangerous goods. Coverage is invalid if caused by failure to secure keys, failure to lock the vehicle, unauthorized repairs, unauthorized or unlicensed drivers, illegal use, racing, driving instruction, alcohol or drug use, off-road driving, overloading, cross-border use without permission, or gross negligence.

Zero Excess Cover – Exclusions / Invalidity

The Zero Excess Cover does not cover the following: non-compliance with rental guidelines, interior damage, damage to the chassis, damage caused by riots or civil unrest, damage caused by hazardous materials, damage caused by the use of incorrect fuel, or failure to take appropriate measures to secure the vehicle keys or other devices used to unlock and/or start the vehicle.

The Zero Excess Cover (ZE) becomes invalid if the damage is caused by the following: failure to secure vehicle keys, failure to lock the vehicle, unauthorized repairs to the vehicle, use by an unauthorized driver, use by a driver without a valid driving license, commercial use of the vehicle, use of the vehicle for illegal purposes or intentional damage to persons or property, speeding, tailgating, driving instruction, driving under the influence of alcohol or drugs, use of the vehicle outside the country without our permission, transporting more passengers than available seat belts, towing, off-road driving, transporting hazardous or toxic substances, as well as intentional misconduct or gross negligence.