How do I end my rental correctly?
Your rental only ends once you complete it in the app. Parking and locking the vehicle alone is not enough. Here's what to do when you return the vehicle:
1. Park the vehicle at the agreed station.
2. Turn on the ignition and take a photo of the fuel gauge and the mileage. Keep the photos, they help if any questions come up.
3. Take all your belongings with you.
4. Open your current rental in the app, scroll down and tap the red "End rental" button.
5. Confirm the details in the app, for example that the tank is full, that you've taken all your belongings, that the vehicle is clean and that it is locked.
6. Wait until the app confirms that your rental has ended.
As long as the rental hasn't been ended, it keeps running in our system and the vehicle stays reserved for you, so the next person can't take it over. The additional time is charged as a late return. Please always end your rental right when you return the vehicle.
1. Park the vehicle at the agreed station.
2. Turn on the ignition and take a photo of the fuel gauge and the mileage. Keep the photos, they help if any questions come up.
3. Take all your belongings with you.
4. Open your current rental in the app, scroll down and tap the red "End rental" button.
5. Confirm the details in the app, for example that the tank is full, that you've taken all your belongings, that the vehicle is clean and that it is locked.
6. Wait until the app confirms that your rental has ended.
As long as the rental hasn't been ended, it keeps running in our system and the vehicle stays reserved for you, so the next person can't take it over. The additional time is charged as a late return. Please always end your rental right when you return the vehicle.